FAQs – Frequently Asked Questions

How long to receive my order?

In the Peninsula of Spain and the Spanish islands, orders usually take between 2 and 3 business days to be delivered. However, shipments to other European countries usually take between 3 and 4 days.

The time starts from 9am the following business day of the orders confirmation (or from the time that Vins Miquel Gelabert receives the payment for orders paid by bank transfer).

What happens if any bottle is broken during shipment?

If any bottle is broken during transport, Vins Miquel Gelabert will take necessary actions to resolve the matter and will replace the damaged product from your order.

In case you detect a wet box or suspect that a break may have occurred when you receive the order, please make it known on the transport company’s delivery sheet or do not accept the order, and contact us to handle the incident.

Do I have to pay anything to the transport company?

The transport price is included in the total price of the order. If you have paid by credit card or by bank transfer, you do not have to pay anything to the delivery service. Anyway, Customs Formalities in origin are included in the tariff of non-EU countries (Taxes on destination excluded).

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